TO SUCCEED IN THIS ROLE, YOU WILL HAVE

• 3 to 4 years' experience in ticketing operations and delivery across both festivals and touring
• Strong working knowledge of multiple ticketing systems, with hands on experience in ticket scaling and pricing
• Advanced Excel and data management skills, and the ability to turn data into decisions
• Excellent stakeholder management and conflict resolution skills, with a professional and diplomatic approach to competing demands
• A clear and confident communicator, written and verbal, with an adaptable and proactive mindset
• Strong time management and the ability to juggle multiple events and priorities without losing accuracy
• Calm under pressure, solutions focused and resilient in fast changing festival environments
• Box office management or supervisory event experience (an advantage)
• A real passion for music, live events and festival culture

The inherent requirements of this role require a flexible schedule that includes event work from time to time.

ABOUT US

Based in Windsor, we are a professional but fun-loving outfit. We work hard. This is a job where change is constant and we are focused on delivering value to our customers. As an employee at Untitled you will have access to benefits including professional development opportunities, team mental health workshops, and yes...you have the opportunity to attend festivals and events!

We value:

• Passion - we care deeply about our work and our impact
• Innovation - we push boundaries and back bold ideas
• Collaboration - we win as a team
• Inclusivity - we create experiences that bring people together

Untitled Group values diversity and nurtures the uniqueness of our team and the individuals who make us stronger. We encourage candidates from diverse and/or minority backgrounds to express their interest. Our team is excited to share our experience, share our space and share the mic. We believe in creating a working environment where each individual is able to bring their full self to work and is valued for their unique contribution.

Ticketing operations and delivery

• Ensure a seamless and user-friendly ticketing experience for customers through innovative solutions and technology enhancements.
• Coordinate and manage ticket sales across festivals and tours, including setting pricing strategies, creating ticketing packages and overseeing sales channels.
• Onsite & operational event work involving box office, accreditation, ingress & gate management.

Collaborate across teams

• Align ticketing strategies with overall business objectives and company vision.
• Manage relationships with ticketing partners, vendors, and sponsors to secure favourable terms and drive promotional initiatives.
• Work with Operations and Site teams to ensure event capacities, layouts, and access align with ticketing structures.