We are seeking a highly organised and proactive Ticketing Manager to support Untitled Group’s ticketing team in managing all operational ticketing activity across our events and tours. In this full-time role, you will be responsible for ensuring accurate ticket builds, compliance with venue and partner requirements, and delivering a seamless patron experience. The ideal candidate will thrive in a fast-paced environment, have excellent attention to detail, and possess strong analytical skills to support ticketing strategies that maximise revenue and customer satisfaction.
In this role, you will oversee ticketing builds, allocations, and trends, while collaborating with internal teams and external partners to optimise pricing strategies, sales, and distribution channels. You will be working across festivals and touring, with a key focus on managing VIP ticketing and delivering excellent customer service to both patrons and stakeholders. This position is perfect for someone who is data-driven and highly organised.
WHAT YOU BRING
STRENGTHS, SKILLS & ATTRIBUTES
Untitled Group is Australia’s largest independent music and events company, and the team behind festivals including Beyond The Valley, Wildlands, Ability Fest, and Pitch Music & Arts. Beyond our flagship festivals, we also work across artist touring, artist management and operate a booking agency.
Our purpose is to create unforgettable experiences that leave a lasting, positive impact on people’s lives. By joining our team, you’ll play a direct role in bringing that purpose to life.
Based in Cremorne, we’re a professional yet fun-loving crew. Perks include Monday team lunches on our rooftop (a chance to catch up after the weekend), weekly run club, monthly wellness activities (think massages and yoga), and host monthly ‘Yarn Ups’ where we have open conversations exploring a range topics around diversity, inclusion, and social impact.
And of course, you’ll have the opportunity to attend the very festivals and events we create.
