We're seeking an energetic and experienced Ticketing Operations Support to support our Ticketing team during the upcoming festival season. We need an efficient and confident individual who can seamlessly adapt to our dynamic environment. If you thrive in a fast-paced setting and have a proven track record of excellence, we'd love to hear from you.
You will be required to work onsite at:
- Dom Dolla Melbourne 13th December 2024 to 14th December 2024 (inclusive)
- Beyond the Valley, Hesse VIC from 26th December 2024 to 1st January 2025 (inclusive)
- Pitch Music & Arts, Moyston VIC from 6 March 2023 to 11 March 2023 (inclusive)
ABOUT YOU
In this role, you will manage ticketing functions, box office services and gates during the Untitled Summer Season for events including Beyond The Valley and Pitch Music & Arts as a part of the Untitled Group Ticketing team. Working collaboratively, you will be responsible for maintaining compliance and smooth management of ticketing requests and communications, assistance in event delivery, ticket reporting.
ABOUT US
Based in Cremorne, we are a professional but fun-loving outfit. We work hard - this is a job where change is a constant and we are focused on delivering value to our customers. In addition to an above-market rate salary, you will access benefits including professional development opportunities, team mental health workshops, we shout lunch on Mondays and yes...you have the opportunity to attend festivals and events!
HERE’S WHERE YOU’LL BE SPENDING YOUR TIME:
- 3IC to the Head of Ticketing - you’ll be the eyes, ears and arms for the ticketing team.
- Becoming a problem solving rockstar; handle any hiccups with a cool head and a can-do attitude. You're the ultimate festival fixer.
- Assisting with Event Set Ups.
- Working alongside the Ticketing Department, Accreditation and Megatix to troubleshoot any ticketing issues.
- Managing the entry process for the events and both the bus drop-off zone and the main vehicle access gates.
- Manage all gate staff and volunteers whose role it is to enter patrons and vehicles into the events.
- Managing wristband and ticket scanner allocations to each lane.
- Coordinating staff breaks, keep a pulse on their well-being, and ensure everyone feels supported to create a festival they can be proud of.
- Reporting on patron complaints and de-escalating issues where necessary.
- Working with the wider event management team on creating a safe and positive workplace.
- General assistance and support for the Head of Ticketing and Ticketing Coordinator
WHAT YOU BRING:
- Experience with ticketing platforms
- Attention to detail
- Time management
- Effective people management skills
- Ability to work well in high pressure situations
- Box Office Management experience or event experience in supervisory roles
- Passion for music and the event industry
- Melbourne-based
HOURS
- October to November
- 2 x Days per week in Ticketing Role
- December
- 3 x Days per week in Ticketing Role
- On-site at Dom Dolla
- On-site at Beyond The Valley
- January to February
- 2 x Days per week in Ticketing Role
- March
- 3 x Days per week in Ticketing Role
- On-site at Pitch Music & Arts Festival
Untitled values diversity and nurtures the uniqueness of our team and the individuals who make us stronger. We encourage candidates from diverse and/or minority backgrounds to express your interest. Our team is excited to share our experience, share our space and share the mic. We believe in creating a working environment where each individual is able to bring their full self to work and is valued for their unique contribution.
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